Workplace Innovation Improves Quality

Tuesday, March 20th, 2012 - Innovation Design

 Workplace Innovation Improves QualityWorkplace Innovation Improves Quality

Innovation care be set as the faculty to discern and generate ways of helpful merchandise and services. Traditionally, the emphasis has been on technology and product adulthood along with cost reserves. These days, with a learning – based economy, the meeting place is shifting to innovation in the ways of acquiring, sharing and modification erudition inasmuch as that absolute culpability be exploited commercially. Workplace Innovation Improves Quality

That erudition involves workplace equipment, structure and way as trim as the science and technology underlying wares and services. A wide area of structures, processes and techniques have been tried over the last fifty elderliness as industry and commerce own modern from a basic center on the production line accession.


Before the advent of specialisation and production line systems, most production was craft based, with total product pull by the craftsman. The following specialised ( or since – called ‘ practical ‘ ) drawing near to manufacturing disconnected most of the workforce from the finished product and the customer – the consideration of ‘ product influence ‘ was devalued, and the conception of quality was poverty-stricken to compliance with a set of measurements. There was a disconnect between workforce and outcome.

The ‘ specialized ‘ coming came below widespread pressure from market demands, shorter product oomph – cycles and workforce expectations; this was amplified by the perfecting complexity and pervasiveness of technology. Emerging automated, flexible production merchandise and new business models were demanding new structures and processes. Workplace Innovation Improves Quality

Workplace Innovation Improves Quality

Innovation in the workplace needs human creativity

To posses molecule chance of sustainable business prosperity, companies obtain to innovate. That embraces both technology and course. The people who terrific ken a company ‘ s processes are the workforce themselves, and practice innovation should birth masterly.

This links innovation to quality wound up workforce purchase of process. The workforce has a vested interest in the process outcomes, way beyond the immediate so – called measures of ‘ quality ‘ such as process compliance or adherence to a specification ( these are little more than measures of standardisation ).

Innovation through a bottom – up approach of integrated task setting

A group of employees of the Dutch Tax and Customs Administration proved that the bottom rungs of an organisation could bring about innovation. Nationwide, it employs 30, 000 people, operating in 13 different tax regions and has several offices in each region. The initiative started when a group of employees wanted to improve the division of tasks in their unit. They developed an alternative way for organising their work, which improved efficiency. With the support of the director general, the model has been implemented in several offices across the country.

Innovation through self – managing team models

In 1978, a severe crisis hit Volvo Cars in Ghent, Belgium. Industrial relations were strained by mutual distrust and conflict. A consensus model was developed that bridged the trade unions and the management at the plant. This was a decisive factor that led to the innovation of the structure of working. They called it ” The Power of We, ” founded on the belief that people are the key to success. They focused on the trust, development and co – operation of human relations as the key to their operational excellence.

Innovation through a complex merger

Hera, in Italy, provides diverse multi – service utilities related to energy resources, water cycling, and environmental services management. Fifteen public service utilities were merged to set up Hera in 2002. A diverse array of industrial relations agreements and a complex inherited legacy made operations difficult. Hera is now trying to become a more homogeneous organisation with a single structure and culture. It is facilitating innovative work changes to build on a new model of social dialogue. Workplace Innovation Improves Quality

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